Refund & Return Policy

Last Updated: August 6, 2026

At DroneNova, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may return eligible items within 30 days of receiving your order.

To qualify for a return, items must:

• Be unused and in their original condition.
• Be returned in the original packaging.
• Include all accessories and documentation.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned:

• Used or damaged products.
• Items damaged by misuse or improper installation.
• Clearance or final sale items.
• Gift cards (if applicable).

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number.
• Photos of the product and packaging.
• A brief description of the issue.

We will work quickly to provide a replacement or refund.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged.
• The wrong item was shipped.
• The product has a manufacturing defect.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it must follow the standard return process.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: support@dronenova.co

We aim to respond within 24 business hours.